Shipping policy

Shipping Policy

Last Updated: April 19, 2026

Thank you for choosing Morve (www.morve.shop). Morve is proudly owned and seamlessly managed by TESSARO PTY LTD (ACN: 697 269 846), a registered corporate entity in Victoria, Australia. We are fundamentally committed to providing a reliable, secure, and entirely transparent fulfillment experience for our premium customer base across the United States. Following are the formal statutory terms and logistics conditions that constitute our standardized Shipping Policy.

1. Geographic Shipping Destinations & Billing Currency

To preserve elite operational efficiency and ensure total brand focus, Morve specializes in and ships exclusively to residential and commercial addresses within the United States.

  • Currency Synchronization: In complete compliance with cross-border digital commercial codes, all product pricing, transport logs, and shipping invoice documentation are standardly processed and billed in United States Dollars (USD).
  • Exclusions: We currently do not facilitate standard shipping to P.O. Boxes, APO/FPO military addresses, or external U.S. territories at this time to guarantee tracking integrity.

2. 100% Guaranteed Free Standard Shipping

To deliver maximum market value and eliminate hidden cart friction, Morve operates a permanent zero-cost logistics framework:

  • Standard Shipping Rate: $0.00 ( FREE Shipping) applied universally to all orders bound for the United States.
  • No Hidden Surcharges: There are no baseline minimum purchase requirements, no seasonal residential delivery surcharges, and absolute zero hidden fulfillment fees added at your final Checkout panel.
  • Customs & Import Taxes: As part of our consumer protection pledge, any standard import duties, cross-border clearance processing fees, or customs handling charges are fully absorbed by TESSARO PTY LTD. The final checkout price is completely landed.

3. Precise Order Processing & Transit Timelines

To ensure absolute transparency and completely eliminate any risk of automated platform misrepresentation, our operational fulfillment matrix is standardly scheduled as follows:

  • Daily Order Cut-off Time: 5:00 PM (EST / Eastern Standard Time) — Monday through Friday. Orders authorized after this temporal threshold will automatically commence processing on the subsequent business day.
  • Order Handling & Processing Time: 1 - 3 Business Days (Monday to Friday). During this administrative window, payment verifications are finalized, item quality control logs are executed, and custom packaging is securely secured.
  • In-Transit Shipping Time: 7 - 13 Business Days (Monday to Friday). Consignments are standardly routed via premium, high-reliability international and domestic carrier net-routes.
  • Total Estimated Delivery Window: Generally spans between 8 to 16 business days from the initial point of successful transaction authorization.

Please Note: Operational timelines strictly exclude standard gazetted public holidays. During peak global retail seasons (e.g., Black Friday, Cyber Monday) or localized force majeure weather events, baseline transit times may experience minor deviations. Morve commits to proactively broadcasting updates via email should anomalous disruptions materialize.

4. Automated Shipment Confirmation & High-Precision Tracking

The moment your consignment is physically handed over to our verified courier network, our e-commerce framework automatically dispatches a comprehensive Shipment Confirmation Email to your registered contact node.

  • This notification will contain your dedicated multi-carrier tracking number(s) and a direct digital gateway link.
  • Tracking numbers standardly achieve active global scanning status within 24 to 48 hours of carrier reception.

5. Corporate Transit Liability, Damages & Lost Consignments

TESSARO PTY LTD assumes full legal and financial liability for the safety of your purchase until it is successfully delivered to your designated address.

  • Damaged Arrivals: If your merchandise arrives with clear physical defects or structural damage sustained during transit, please photograph the external packaging and the item immediately. Establish contact with our compliance desk at info@morve.shop within 48 hours of delivery. We will immediately authorize a brand-new replacement or execute a 100% refund.
  • Lost in Transit: If your package exceeds our maximum 16-business-day timeline without a verified delivery scan, please alert our logistics team. Following swift verification with the carrier, we will declare the package lost and re-ship your tools or return your funds within our standard 10-business-day window.

6. Statutory Logistics Liaison Information

For formal tracking inquiries, supply chain compliance verifications, or urgent rerouting requests, please communicate directly with our corporate administrative core:

  • Corporate Owner: TESSARO PTY LTD
  • ACN: 697 269 846
  • Brand Director: Kelly J Melinda
  • HQ Address: 32A MAIN RD, BAKERY HILL VIC 3350, Australia
  • Dedicated Mail: info@morve.shop
  • Liaison Hotline: +61 468 258 103