Refund Policy

Return & Refund Policy

Last Updated: April 19, 2026

At Morve (www.morve.shop), legally owned and standardly managed by TESSARO PTY LTD (ACN: 697 269 846), customer trust and absolute transactional transparency represent our foundational corporate values. We provide a rigorous, legally compliant, and hassle-free return and refund frame to guarantee peace of mind for our consumers across the United States. All financial resolutions under this policy are securely executed in United States Dollars (USD).

1. Statutory 30-Day Consumer Return Window

Under our premium consumer satisfaction protocol, you retain the absolute legal right to request a product return within 30 calendar days from the precise date of confirmed carrier delivery. To preserve your eligibility for a standard refund, the merchandise must be standardly returned in its pristine, original retail state:

  • The item must be completely unworn, unused, unwashed, and entirely free from any signs of secondary handling.
  • All original manufacturing labels, security tags, and branded packaging elements must remain securely attached and undamaged.
  • The returned package must include all supplementary components, manuals, or operational accessories originally packed.

2.  Transparent Fee Structure — Zero-Cost Returns

To eliminate consumer friction and strictly adhere to Google Merchant Center marketplace reliability guidelines, Morve guarantees an absolute zero-fee return framework:

  • Return Shipping Fees: $0.00 (Completely Free Returns). Morve never charges the consumer for return shipping labels or cross-border logistics.
  • Restocking Fees: $0.00 (No Restocking Charges). There are no hidden processing fees, seasonal administrative deductibles, or warehouse restocking penalties.

3. Order Cancellation Protocols prior to Shipment

If you need to cancel an order after payment processing, please contact our logistics compliance team immediately at info@morve.shop or via +61 468 258 103. Orders can be standardly cancelled and fully refunded within our 1-3 business days handling window, provided the shipment has not yet been physically transferred to our cross-border courier network. Once a tracking number is generated and dispatched, the order cannot be intercepted and must proceed standardly via our standard return framework upon arrival.

4. Damaged, Defective, or Incorrect Shipments

Please conduct a thorough physical inspection of your consignment immediately upon retail arrival. In the rare event that an item is received damaged, defective, or structurally non-compliant with your order specifications, please notify our support team within 48 hours of delivery via info@morve.shop. Please provide distinct photographic evidence or clear video documentation of the structural variance. Our compliance unit will instantly evaluate the documentation and dispatch a brand new replacement package or issue a full refund at no supplementary cost to you.

5. Institutional Refund Processing Timeline

Upon physical arrival of your returned package at our verification facility, our quality control unit will execute a standard compliance inspection within 48 business hours. Following formal approval, the financial resolution protocol is standardly initiated:

  • Refund Method: All authorized credits are automatically processed back to the exact original payment method used during initial checkout. Under no circumstances will refunds be diverted to alternative banking instruments to prevent compliance risks.
  • Guaranteed Processing Timeline: Morve guarantees that your refund will be finalized and cleared from our merchant account within 10 business days from the date of confirmed warehouse return reception.
  • Banking Institution Delays: Please note that depending on your specific credit card provider, banking group, or digital payment processor, an additional 3-5 business days may be standardly required for the funds to formally clear and reflect on your financial statement.

6. Formal Corporate Return Liaison Data

For the avoid of any legal ambiguity or misrepresentation, all official return packaging management, prepaid label provisioning, and corporate financial accounting are securely governed by our parent corporate legal headquarters:

  • Parent Corporate Entity: TESSARO PTY LTD
  • Australian Company Number (ACN): 697 269 846
  • Authorized Compliance Liaison: Kelly J Melinda
  • Registered Headquarters: 32A MAIN RD, BAKERY HILL VIC 3350, Australia
  • Direct Digital Support: info@morve.shop
  • Corporate Liaison Line: +61 468 258 103